They have a good system of packaging supplies in a way that makes it easy to tell what's in the truck, but nobody restocks or does truck checks. Equipment sucks, most of the ambulances are falling apart and the stretcher and stair chairs are outdated and manual.
There are no resources or accountability. Management sucks, especially if you're trying to do your job well as an EMT. Are most of them burnt out and or doing the bare-minimum? Also yes. Are most of your coworkers cool and friendly? Yes. I have a very interesting relationship with Keystone. I've worked for Keystone for several years and there's a reason I haven't left despite offers from other companies. The work can be chill and monotonous one day and you can run ragged the next but you'll get a text from a manager thanking you for putting the work in without attitude. Same goes for the other providers and dispatchers. Some you hate and others are practically family.
While the corporate end of the company is often lacking in compassion, the individuals managers are people just like us. Do they need new equipment? Name an EMS company that doesn't.Īt the end of the day overtime is still time and a half and you get a reliable paycheck every two weeks. Keystone does really well at compensating their employees and keeping them safe. Chronic understaffing and strict billing standards to uphold makes running a business hard. Private medical transport is a beast of a field. They do their best to treat their employees well in an environment that is inherently difficult.
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